Disputing Credit Reports

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rightYour credit report is a record of your credit activities. It lists all of your credit card accounts and loans, the balances as well as your payment history. It also shows if any action has been taken against you because of unpaid bills such as a lawsuit or bankruptcy filing. Because businesses use this information to evaluate your applications for credit, insurance and employment, it’s important that the information in your report is complete and accurate, especially if you plan to make a big purchase like a home.

The Fair Credit Reporting Act (FCRA), enforced by the Federal Trade Commission (FTC), is designed to promote accuracy and ensure the privacy of the information used in consumer reports. Under the FCRA, both the credit reporting agency (CRA) and the organization that provided the information to the CRA (usually the credit card company) must correct any errors or incomplete information in your report.


If you do encounter a mistake on your credit report, several steps need to be taken to correct the matter:

 

1. The first thing to do is get a copy of your credit report from each of the three major CRAs:

Equifax, http://www.equifax.com;

click here to request a dispute online.

 

Experian, http://www.experian.com;

click here to request a dispute online.

 

 

TransUnion, http://www.tuc.com.

click here to request a dispute online. 

 

 

2 In a written letter, tell the CRA what information you believe to be inaccurate. Include copies (not originals) of documents that support your position. Provide your complete name and address, identify each item in your report you dispute, and request deletion or correction. Be sure to make copies of your dispute letter and enclosures.

 

3. Send your letter by certified mail, return receipt requested, so you can document what the CRA received.

 

4. The FCRA mandates that all CRAs reinvestigate the items in question — usually within 30 days — unless they consider your dispute frivolous. They also must forward all relevant data you provide about the dispute to the credit card company. After the credit card company receives notice of a dispute from the CRA, it must investigate, review all relevant information and report the results to the CRA.

 

5. If the disputed information is found to be inaccurate, the credit card company must notify all nationwide CRAs so they can correct this information in your file. Disputed information that cannot be verified must be deleted from your file.

 

6. When the reinvestigation is complete, the CRA must give you the written results and a free copy of your report if the dispute results in a change. If an item is changed or removed, the CRA cannot put the disputed information back in your file unless the credit card company verifies its accuracy and completeness, and the CRA gives you a written notice that includes the name, address, and phone number of the credit card company.

 

7. In addition to the CRA, you should also write to the credit card company about the error. Again, include copies of documents that support your dispute. If you are correct — meaning the information you disputed is found inaccurate — the credit card company cannot use it again. Further, at your request, the CRA must send notices of corrections to anyone who received your report in the past six months.

 

     

 

Credit Report Disputes

Fair Credit Reporting

The Fair Credit Reporting Act (FCRA) is a federal law that regulates consumer reporting agencies (CRAs) and consumer credit reports.  A CRA is a business that provides credit reports to other persons.  Credit reports are reports that detail your creditworthiness, credit standing, credit capacity, and general reputation.

 

Ordering Copies of Your Credit Reports:


You are entitled to one free copy of your credit report from each CRA every year.  You may request copies of your consumer report by calling Equifax at 800-685-1111, Experian at 888-397-3742, and Trans Union at 800-888-4213.

 

Disputing inaccurate information in your credit report:

 

If the information listed in your credit report is wrong, you have the right to dispute the information with the CRA and the creditor that is reporting the inaccurate information.

 

Examples of inaccurate information in a credit report:

  • Account is not yours,

  • Account reported with a balance that was previously paid in full,

  • Account reports with late payments when all payments were made timely,

  • Account opened as a result of identity theft.

You should send a dispute letter to each CRA from whom you have ordered, received, and reviewed, a copy of your report if you think there are errors or wrong information. This letter should be sent by certified mail with return receipt requested.

 

Sample Credit Report Dispute Letter

 

The addresses for dispute letters to the big 3 CRA's are:

Equifax Information Services, LLC
P.O. Box 740256
Atlanta, GA 30374
 

Experian -NCAC
P.O. Box 9595
Allen, TX 75013
 

Trans Union LLC
P.O. Box 2000
Chester, PA 19022-2000
 

Remember to keep copies of the letters you send to the CRAs and to keep copies of your proof of mailing.  The CRA must investigate your dispute and notify you of the results of their investigation within thirty days of receipt of your request.

 

What to do if the disputed information is not corrected:

 

If the inaccurate information is not corrected by the CRAs, then you may be entitled to file a lawsuit against the CRA or the company that is providing the inaccurate information to the CRA.

 

Reasons for mistakes on your credit reportleft
Credit report errors occur for a number of reasons but they can all have a negative impact on your eligibility for any future credit. It's important to stay on top of your credit report to avoid any mistakes made by the creditors and credit bureaus —Equifax, Experian and TransUnion. Some common reasons for credit report errors include: 

  • The individual has applied for credit under several different names (i.e. John Doe and Jonathon Doe)
  • Someone made a clerical error in entering or reading information (names, social security numbers, addresses, etc.) from a handwritten application.
  • Mix ups with common names. For example, there is likely more than one John Smith living in New York City and often there is the chance that information intended for one John Smith might appear on another John Smith's credit report as he applies for a mortgage.
  • The individual gave an inaccurate Social Security number or the number was misread by the creditor.
  • Loan or credit card payments were inadvertently applied to the wrong account.

No matter what the reason, the erroneous information could reflect poorly on your credit file, thus causing approval problems when the time comes to apply for a job or obtain a mortgage. If you find errors, no matter how small, be sure you get them fixed, and make sure that you contact all three credit bureaus with your change.

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